For those of you that deal with the general public you will know that not all people behave in the way...
This is the unscripted real life events and situations that Calon staff successfully manage on a daily...
We have been lucky enough to attend some recent training run by the Citizens Advice Bureau advising us...
‘Empty Glass’, ‘Empty Pockets’ ‘ Empty Words’ That’s right no one likes to see things...
It’s easy in this day and age to feel that community is broken. Every day there is some new atrocity,...
There is an old saying: “You can’t really understand another person’s experience until...
